Privacy Policy (Legal Case Management Software)

Effective Date: 11 August 2023

Thank you for choosing our legal case management software. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our software, mobile applications and related services. By using our software, you consent to the practices described in this policy.

Table of Contents

Information We Collect

We may collect the following types of personal information from you and other users of the software:

• Contact Information: Name, email address, phone number, and other contact details.
• User Credentials: Username, password, and security question responses.
• Case Data: Information related to legal cases you manage using our software.
• Usage Data: Information about your interactions with the software and its features.
• Device Information: IP address, browser type, operating system, and other technical details.

Use of Information

We use the collected information for the following purposes:

• Providing and Improving Services: To deliver our legal case management software and enhance its functionality.
• Case Management: To help you organise and manage your legal cases efficiently.
• Communication: To respond to your enquiries, provide support, and send important updates. We may also use this information to send you general (non-marketing) commercial communications.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.
• Marketing: With your consent, to send promotional materials or updates about our services.

Disclosure of Your Information

• We will not provide your personal information to any third parties for the purpose of direct marketing.
• We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our software, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and ensure that personal data will be processed in accordance with GDPR.
• We may share your information with trusted third-party service providers to assist in software operation and improve user experience. These parties are obligated to handle your data securely and solely for the purposes specified.
• We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Where We Store Your Data

All your data & personal information that you provide to us via website forms, software, or applications is stored on our, or our trusted hosting service provider's secure servers. All the servers are located securely within the UK.

How We Secure Your Data/Personal Information

We prioritise the security of your personal information and employ appropriate measures to protect it from unauthorised access, alteration, or disclosure.

Our website, software and applications are protected by SSL. The SSL encryption protocol secures communication over the Internet. SSL encryption makes all the information sent through your forms unreadable for any person or robot trying to intercept it. We use up to 256-bit encryption to protect your information and data from unwanted access or to transmit data confidentially.  

However, please note that no online platform can guarantee absolute security. Although we will do our best to protect your data and personal data. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will take reasonable steps to protect your information in accordance with this policy, including (without limitation):

• Installing a secure firewall;
• Using anti-virus protection software;
• Encrypting data; and
• Carrying out regular back-ups.

Your Choices

You have the right to access, modify, or delete your personal information stored in our software. If you wish to do so, please contact us using the provided contact details.

Cookies and Tracking Technologies

Our software may use cookies and similar tracking technologies to enhance user experience and gather usage data. You can manage your cookie preferences through your browser settings.

Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our software or legal requirements. Please review this page periodically for any updates.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or data practices, please contact us at info@legalworkspace.co.uk.

By using our legal case management software, you agree to the terms outlined in this Privacy Policy.